Shipping Information

Fast, reliable delivery across Zimbabwe

Shipping Options

Standard Shipping

3-5 Business Days

$5.99 (Free on orders over $50)

  • Delivery to your doorstep
  • Real-time tracking
  • Signature required

Express Shipping

1-2 Business Days

$12.99

  • Priority delivery
  • Real-time tracking
  • Signature required

Store Pickup

Same Day

Free

  • Pick up at our store
  • No shipping fees
  • Ready within 2 hours

Delivery Areas

Major Cities

  • Harare
  • Bulawayo
  • Mutare
  • Gweru
  • Kwekwe
  • Kadoma

Regional Areas

  • Mashonaland Central
  • Mashonaland East
  • Mashonaland West
  • Masvingo
  • Matabeleland North
  • Matabeleland South

Remote Areas

  • Additional 2-3 days
  • Extra shipping fees may apply
  • Contact for specific quotes

How Shipping Works

Order Processing

Orders are processed within 24 hours on business days. You'll receive a confirmation email with tracking details.

Packaging

Your items are carefully packaged to ensure they arrive in perfect condition. Fragile items get special handling.

Dispatch

Orders are dispatched from our warehouse and handed to our delivery partners for final delivery.

Delivery

Your package is delivered to your specified address. Signature may be required for certain items.

Order Tracking

Tracking Number

Once your order ships, you'll receive a unique tracking number via email and SMS.

Real-Time Updates

Track your package in real-time through our website or delivery partner's tracking system.

Delivery Notifications

Receive SMS and email notifications at every step of the delivery process.

Shipping Policies

Delivery Times

  • Business days: Monday - Friday (excluding holidays)
  • Cutoff time: 2 PM for same-day processing
  • Weekend delivery: Not available (except for express)

Delivery Requirements

  • Someone must be available to receive the package
  • Valid ID may be required for certain items
  • Secure delivery location recommended
  • Failed delivery attempts may incur additional fees

Package Security

  • All packages are insured during transit
  • Damage claims must be filed within 48 hours
  • Photos required for damage claims
  • Lost packages are fully refunded or replaced

International Shipping

Currently, we only ship within Zimbabwe. However, we're working on expanding our services to neighboring countries soon.

Coming Soon:

  • South Africa
  • Botsowana
  • Zambia
  • Mozambique

Frequently Asked Questions

You can track your order by logging into your account and going to "My Orders" or by using the tracking number sent to your email.

The delivery partner will attempt delivery the next business day. You can also contact them directly to reschedule or arrange pickup.

You can change your delivery address within 2 hours of placing the order. After that, please contact customer service immediately.